Shipping

We currently use USPS and UPS to ship to US and International addresses for front door/parcel locker delivery. Live shipping rates are available for expedited services at an additional cost with USPS and UPS. To view live rates, add items to cart, select view cart and enter ship to zip code or at checkout when you enter the ship to address.
Production Methods
Shipping Time Frames
 Shipping Costs

Custom/Custom Fit
3-4 weeks to produce
Includes, but not limited to:
Sweaters
Scarves
Jackets, etc.
Made to Order
3-5 Days to produce
Includes, but not limited:
Bandanas
Pet Costumes
Leashes, etc.
Delivery time frames will vary depending on the service selected at checkout, based on the destination. See shipping services below for more information.
For international orders, based on the destination, transit times maybe extended due to customs and local delivery services, i.e. Royal Mail, etc. Also allow extra time for shipping destinations when ordering during or close to holidays.
US: Free Ship $35+
International Flat Rate: $15
SHIPPING SERVICES

When selecting a shipping service, for domestic or international orders, enter your destination zip code or postal code in the shopping cart to estimate the shipping cost and delivery time frame. Once an order has shipped, delivery is usually within 3 days. These shipping time frames can be extended depending on delays due to the shipping carrier.
For international, once an order has shipped, delivery is usually within 7-14 days, depending on the method selected at checkout. Allow extra time to proceed through customs based on the destination postal code.
US Domestic Services
USPS
UPS®
First- Class Mail® (1-3 days)
Parcel Select Ground™ (2-9 days)
Priority Mail® (1-3 days)
Priority Mail Express™ (1-2 days)
UPS® Ground (1-5 days)
UPS 3-Day Select®
International Services
USPS
UPS
Flat Rate: First Class Mail Intl® (Varies)
Flat Rate: First Class Mail Intl® (6-10 Days)
Priority Mail Express Intl™ (3-5 Days)
UPS Worldwide Expedited® (2-5)
UPS Worldwide Saver® (1-3 Days)
UPS Worldwide Express® (1-3 Days)
UPS Worldwide Express Plus® (1-3 Days)
NOTE:
To alleviate multiple package deliveries, we will make every effort to group your items into one shipment if possible. For international orders, allow extra time to proceed through customs as transit times depend on the destination country. 
If an issue occurs with the order, including non-delivery, lost, stolen or damaged packages, contact the shipping carrier to file a claim. It is the customer's responsibility to enter a correct shipping address when placing an order. If packages are refused or deemed undeliverable due to an incorrect shipping address, it is the customer's responsibility to file a claim with the carrier. 
ORDER DELAY/BACK ORDERED ITEMS

Every effort is made to produce and ship our products in timely manner. In the event that an item(s) are delayed or go to back order status, an email notification will be sent. At that point, the option will be given to cancel the order for a full refund. If you proceed with the delay or back order status, add 1-2 weeks production and shipping time to receive the order. International orders allow extra time to based on the destination. To alleviate further delay with the shipment and to reduce multiple shipments any other products ordered at the time of the back order will ship together.
ORDER STATUS/TRACKING

Once your order has been processed, we will send an email confirmation informing you that your order has been received. Once an order has shipped, a second confirmation email will be sent and you can track the status of your order by logging into your account.
SALES TAX

You are only charged sales tax if you live in a state where our company is located.