Shipping & Returns

 

SHIPPING METHODS

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We ship to US and International addresses using USPS or UPS for front door/parcel locker delivery. Live shipping rates

are available for expedited services at an additional cost with USPS and UPS. To view live rates, add items to cart, 

select view cart and enter ship to zip code or at checkout when you enter the ship to address. 

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SHIPPING TIME FRAMES:

To alleviate multiple package deliveries, we will make every effort to group your items into one shipment if possible. For international orders, allow extra time to proceed through customs as transit times depend on the destination country.

fi an issue occurs with the order, including non-delivery, lost, stolen or damaged packages, contact the shipping carrier to file a claim. It is the customer's responsibility to enter a correct shipping address when placing an order. If packages are refused or deemed undeliverable due to an incorrect shipping address, it is the customer's responsibility to file a claim with the carrier.

INTERNATIONAL VATs/TAXES/DUTIES:

Customers are responsible for any additional costs associated with the shipment. All additional taxes, fees and costs will be paid by the order recipient. Allow extra time to proceed through customs. These costs associated include but are not limited to: taxes, VATS, dues or tariffs set by the destination country or additional taxes and fees associated with the shipment. 

BACK ORDER ITEMS:

Every effort is made to produce and ship our products in timely manner. In the event that an items(s) go to back order status, an email notification will be sent. At that point, the option will be given to cancel the order for a full refund. If you proceed with the back order status, add 1-2 weeks production and shipping time to receive the order. International orders allow extra time to based on the destination. To alleviate further delay with the shipment and to reduce multiple shipments any other products ordered at the time of the back order will ship together.

ORDER TRACKING:

Once your order has been processed, we will send an email confirmation informing you that your order has been received. You can track the status of your order by logging into your account. 

SALES TAX:

You are only charged sales tax if you live in a state where our company is located. 

 

RETURN POLICY

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We want you and your pet to be satisfied with your purchases at Fourpaws Outerwear. If for any reason you and your pet are not completely satisfied, 

you may return the order within 14 days after receipt of your order. Please read this return policy carefully before returning any items

We reserve the right to refuse to issue a return credit if these conditions are not met or if the return shipment is not postmarked within the specified

14 day time period. These policies apply to all orders placed in the US and international. 

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Due to price variations with each size and updates to product availability, there are no exchanges. You can return the item within the specified time frame above and then place a new order.

  

RETURN CONDITIONS:

  • All items must be received in new condition, unused, (no dog hair or dog smells, NONE), unworn or altered and in the original packaging with all tags attached.
  • Refunds are issued only for the purchase price of the item(s) that were contained in the order. 
  • Refunds will be issued for store credit only. No credit or debit refunds will be issued. We issue a credit for the purchase price of item(s) contained in the order. Shipping charges are non-refundable.
  • Returnable Items: Pet bandanas, sweaters and leashes.
  • Final Sale Items: Pet costumes, dresses, holiday apparel, sale and clearance items and decorative pet necklaces.

 

RETURN INSTRUCTIONS:

To return items, log into your Fourpaws Outerwear account. Select the order you placed and the reason for the return. If you did not create an account when placing the order, you can create an account with the email used to place the order.

You can also fill out the merchandise return form located on your packing slip contained in the order. Please include the return slip in the package with item(s) being returned. Customers are responsible for filling out complete return forms – no returns will be accepted unless all the conditions have been met. Then email us at customerservice@fourpawsouterwear.com with your order number located on the invoice and indicate which item(s) you are returning. We will issue an return merchandise authorization (RMA#) within 24-48 hours of the request.

Customers are responsible for the cost of return shipping and it is recommended to obtain tracking and/or insurance. Any shipping carrier may be used for return shipments. If the return package becomes lost, damaged, etc., it is the customer's responsibility to file a claim with the carrier.  

These policies apply to both US and international orders. 

Please return all unused item(s) to:

Fourpaws Outerwear
Attn: Merchandise Returns Dept. (RMA#)
1611 Spring Gate Ln. #371791
Summerlin, NV 89137

 An email notification will be sent upon receipt of the return shipment within 24-48 business hours and include a status update on the refund. This policy applies to both US and international orders.

Allow at least 2 weeks for returns to be fully completed. This includes the time for return shipment based on the carrier and the shipping method chosen to the return the items, product inspection and refund processing time.

If you have any questions or comments, send an email. Please allow 24-48 hours for a response. customerservice@fourpawsouterwear.com