Returns

All items featured on this site are handcrafted, and as such, we can't guarantee an exact fit due variations among breeds. Please check all size charts and measure your pet(s) before purchasing any item. Once an order is placed, we can't cancel it. If you still have further questions about our sizing, contact us at info@fourpawsouterwear.com. Please allow 24-48 hours for a response. We make every attempt to reply as quickly as possible.

RETURN CONDITIONS

We want you and your pet(s) to be satisfied with your order, so if you return an item(s), regardless of the reason, please do so within 30 days of receipt of your order.

 

Refunds or store credit, once we receive the returned merchandise and it has been inspected, a refund will be issued within 5-10 business days. We issue credit for the purchase price of the item(s) contained in the order plus any shipping charged at the time of checkout. No shipping refunds for partial order returns. 

 

For sanitary reasons, all items must be received in new condition, unused, (no dog hair or dog smells, NONE), unworn or altered and in the original packaging with all tags attached. No returns will be accepted unless all the conditions have been met.

 

Customers are responsible for the cost of return shipping and it is recommended to obtain tracking and/or insurance. Any shipping carrier may be used for return shipments. If the return package becomes lost, damaged, etc., it is the customer's responsibility to file a claim with the carrier. These policies apply to both US and international orders. An email notification will be sent upon receipt of the return shipment within 24-48 business hours and include a status update on the refund. This policy applies to both US and international orders. 

 

Non Returnable Items:

Costumes
Holiday Costumes

Clearance
Custom Ordered

Personalized

RETURN INSTRUCTIONS

To return items, sign in to your 4paws Outerwear account or create an account. Select the order you placed, find the items(s) you wish to return and click the Returns link. Then select the reason for the return. If you did not create an account when placing the order, you can create an account with the email used to place the order. 


If you do not wish to create an account, you can fill out the merchandise return form located on your packing slip contained in the order. Please include the return slip in the package with item(s) being returned.  Customers are responsible for filling out complete return forms. Then email us at customerservice@fourpawsouterwear.com with your order number located on the invoice and indicate which item(s) you are returning.  We will issue an return merchandise authorization (RMA#) within 24-48 hours of the request. 

 

Still need help? Have questions or comments? 
Contact us with your order number and details about the item(s) you want to return. 
Send an email at customerservice@fourpawsouterwear.com. Please allow 24-48 hours for a response.