Returns


We want you and your pet to be satisfied with your purchases at Fourpaws Outerwear. If for any reason you and your pet are not completely satisfied, you may return the order within 30 days after receipt of your order.
Please read this return policy carefully before returning any items. Due to price variations with each size and updates to product availability, there are no exchanges. You can return the item within the specified time frame above and then place a new order.
We reserve the right to refuse to issue a return credit if these conditions are not met or if the return shipment is not postmarked within the specified 30 day time period. These policies apply to all orders placed in the US and international.

RETURN CONDITIONS

For sanitary reasons, all items must be received in new condition, unused, (no dog hair or dog smells, NONE), unworn or altered and in the original packaging with all tags attached.
Refunds are issued only for the purchase price of the item(s) that were contained in the order.
Refunds will be issued within the 30 day time frame only.
We issue credit for the purchase price of the item(s) contaned in the order plus any shipping charges. No shipping refunds for partial order returns.
The customer is responsible for the cost of return shipping.
Returnable Items: Pet bandanas, sweaters and leashes.
RETURN INSTRUCTIONS

Methods to Return
Log onto account or create an account. 
Merchandise return form - See instructions below.
BEGIN RETURN PROCESS BY

To return items, log into your Fourpaws Outerwear account. Select the order you placed and the reason for the return. If you did not create an account when placing the order, you can create an account with the email used to place the order.
If you do not wish to create an account, you can fill out the merchandise return form located on your packing slip contained in the order. Please include the return slip in the package with item(s) being returned. Customers are responsible for filling out complete return forms – no returns will be accepted unless all the conditions have been met.
Then email us at customerservice@fourpawsouterwear.com with your order number located on the invoice and indicate which item(s) you are returning. We will issue an return merchandise authorization (RMA#) within 24-48 hours of the request.
Customers are responsible for the cost of return shipping and it is recommended to obtain tracking and/or insurance. Any shipping carrier may be used for return shipments. If the return package becomes lost, damaged, etc., it is the customer's responsibility to file a claim with the carrier.
These policies apply to both US and international orders.
Still need help? Have questions or comments? Send an email at customerservice@fourpawsouterwear.com. Please allow 24-48 hours for a response.
Please return all unused item(s) to: 
Fourpaws Outerwear 
Attn: Merchandise Returns Dept. (RMA#)
1611 Spring Gate Ln. #371791
Summerlin, NV 89137
 An email notification will be sent upon receipt of the return shipment within 24-48 business hours and include a status update on the refund. This policy applies to both US and international orders.
Allow at least 2 weeks for returns to be fully completed. This includes the time for return shipment based on the carrier and the shipping method chosen to the return the items, product inspection and refund processing time.