International Orders

INTERNATIONAL SERVICES

SHIPPING

A flat rate of $20 is charged per order.

Expedited services are available for an additional cost. Free shipping is not available for international customers. Once an order has shipped, delivery is usually within 10 -30 days, depending on the method selected at checkout. Allow extra time to proceed through customs based on the destination postal code.  Transit times maybe extended due to customs and local delivery services that partner with USPS and UPS, i.e. Royal Mail, CanadaPost, etc. Also allow extra time for shipping destinations when ordering during the holiday season or close to holidays.  Expedited delivery services are available for an additional cost.

 

We are not responsible for lost, stolen or refused deliveries or incorrect addresses entered at checkout. If you think you have entered an incorrect ship to address, contact us at customerservice@fourpawsouterwear.com within 24-48 hours of placing the order and we will make every attempt to correct the address. If you contact us after this time period, we not be able to help you as order may have already shipped. If packages are refused or deemed undeliverable due to an incorrect shipping address, it is the customer's responsibility to file a claim with the carrier.

RETURNS

All items on this site are handcrafted and we can't guarantee an exact fit due variations among breeds. Please check all size charts and measure your pet(s) before purchasing any item. Once an order is placed, we can't cancel it.

 

For further questions about our sizing, contact us at info@fourpawsouterwear.com. Please include the item you're inquiring about, your pet's measurements and a picture of your pet if possible.  Allow 24-48 hours for a response. We make every attempt to reply as quickly as possible.

 

Customers are responsible for the cost of return shipping and it is recommended to obtain tracking and/or insurance. Any shipping carrier may be used for return shipments. If the return package becomes lost, damaged, etc., it is the customer's responsibility to file a claim with the carrier. These policies apply to both US and international orders. An email notification will be sent upon receipt of the return shipment within 24-48 business hours and include a status update on the refund. This policy applies to both US and international orders. 

 

Non Returnable Items:

Costumes
Holiday Costumes

Clearance
Custom Ordered

Personalized

 

 

For further details, see our returns page for instructions on how to start the returns process. If you still need further assistance, email us at customerservice@fourpawsouterwear.com.